Return Window
We accept eligible return requests made within 10 days from the date your order is delivered.
Return Eligibility
To qualify for a return, the item must generally:
Be unused
Be in original condition
Be returned with original packaging where possible
Not show signs of installation misuse, damage, or alteration not caused by us
We reserve the right to inspect returned items before approving a refund or other resolution.
Non-Returnable Items
Certain items may not be eligible for return, including but not limited to:
Custom-made or special-order products
Personalized items
Used items not affected by a verified issue
Items damaged after delivery due to misuse, improper handling, or unauthorized modification
Clearance, final-sale, or non-returnable items where stated at the time of sale
Return Request Process
To request a return, please contact our support team within the 10-day return period and provide:
Your full name
Order number
Contact information
Reason for return
Photos, if applicable
You may contact us at:
support@commercialbrewingsystem.com
A return should not be sent back without prior communication and return guidance from our team.
Return Approval
Submitting a return request does not automatically guarantee approval. Once we review the request and determine whether the item qualifies under this policy, we will provide next steps.
Condition of Returned Items
Returned items must be received in an acceptable condition consistent with the information you provided during the return request. If the returned item does not meet eligibility requirements, the refund may be denied or adjusted where legally permitted.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us promptly with supporting details and photographs where available. We will review the issue and work toward an appropriate resolution.
Refund Timeline
Approved refunds may take up to 30 days from the date the return is received, reviewed, and approved. Processing times can vary depending on your original payment provider or financial institution.
Refund Method
Refunds, when approved, are generally issued to the original payment method used at the time of purchase unless another resolution is required or agreed where permitted.
Shipping Charges and Return Costs
Where shipping is free on the original order, any return-related cost treatment may depend on the reason for the return and the condition of the returned item. If the return is due to an error on our side or an item issue verified by us, we will review the matter accordingly.
Exchanges
If you need a replacement or wish to exchange an item, please contact our team first. Exchange handling may depend on product availability and the nature of the request.
Contact Information
For all return and refund questions, please contact:
Commercial Brewing System
65 N Central Dr, O'Fallon, MO 63366, United States
Email: support@commercialbrewingsystem.com
Phone: +1 (888) 808-9286
